Terms of sale

These terms govern distance sales of Accoya® wood decking boards on the terrasseboiscaraibes.fr website. The seller is GT MAT, a French simplified joint-stock company (SAS) with a capital of 1 000 €, RCS Pointe-à-Pitre 939 569 513, whose registered office is at Résidence Les Embruns, 97160 Le Moule, Guadeloupe — Terrasse Bois Caraïbes is its trading name. [TO BE COMPLETED: specify consumers and/or professionals]

Installation services are not sold online: they are the subject of a separate quote and specific terms.

Solid Accoya® wood decking boards, sold by the m², in the sizes presented on the site. Wood is a natural material: [TO BE COMPLETED: appearance tolerances, tone and grain variations, natural patina].

Prices are displayed in euros, all taxes included, with the VAT applicable in the French overseas departments (8.5%) included. The excl.-tax breakdown is shown on the product page and the order summary. [TO BE COMPLETED: price revision conditions]

[TO BE COMPLETED: order steps (cart, details, payment, email confirmation) and validation conditions]

Secure online card payment via Stripe. [TO BE COMPLETED: payability, payment refusal, security]

Deliveries are made only in Guadeloupe and Martinique, each island served by its local depot. Up to 20 m² per order: the delivery flat fee is shown in the cart. Above that, transport is the subject of a freight quote sent within 48 working hours; the order is only paid after the quote is accepted.

[TO BE COMPLETED: indicative delivery times, unloading conditions (truck access, client presence), reservations to be made on receipt, transfer of risk]

Free pick-up at the Saint-François depot (Guadeloupe) or Les Trois-Îlets depot (Martinique), on presentation of the order confirmation. [TO BE COMPLETED: availability lead time and storage period]

For any distance sale, the consumer has a withdrawal period of fourteen days from receipt of the products, in accordance with Articles L221-18 et seq. of the French Consumer Code.

[TO BE COMPLETED: exercise procedure (standard form, return address, condition of products, return cost, refund) and possible exceptions under Article L221-28 — notably if boards are cut to size — to be settled with legal counsel]

Products remain the property of Terrasse Bois Caraïbes until full payment of the price. [TO BE COMPLETED: complete retention-of-title clause]

The customer benefits from the legal warranty of conformity (Articles L217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). [TO BE COMPLETED: mandatory legal notices]

Accoya® boards additionally carry a warranty from the manufacturer Accsys — up to 50 years above ground and 25 years in ground contact — subject to the installation and use conditions defined by the manufacturer. This warranty is distinct from the legal warranties and is the manufacturer’s responsibility.

[TO BE COMPLETED: liability limits, force majeure]

Collected data is processed in accordance with the site’s privacy policy.

[TO BE COMPLETED: mediator’s name and contact details, referral procedure]

These terms are governed by French law. [TO BE COMPLETED: competent jurisdiction where applicable]